This Montreal restaurant missed 15 to 20 calls a day during service. The voice agent answers for the team and books straight into OpenTable, on the usual number.
−36%
missed calls since go-live.
Measured
+19%
phone reservations in under two months.
Measured
< 2 wks
to go live, without changing the phone number.
Measured
Figures measured by the restaurant on its own calls and reservations.
01
Calls come in during lunch and dinner service, when the whole team is on the floor.
02
A voice agent connected to the restaurant's number and to OpenTable. It answers common questions, books the table and hands over to the team when needed.
Incoming call · restaurant number
Saturday 7:42 PM · during service · 1 min 48 s
Good evening, would you have a table for four next Saturday around 8?
Good evening! Saturday at 8 PM for four is available. What name should I put it under?
Gagnon. Do you have gluten-free dishes?
Yes, several dishes are gluten-free, they're marked on the menu. You're all set: Saturday 8 PM, four people, under Gagnon.
Reservation created in OpenTable
Saturday 8 PM · 4 people · Gagnon
No transfer needed
The usual number
The agent picks up mid-service. Guests change nothing.
The booking
It checks availability and books straight into OpenTable.
The handover
A complaint, a complex request or a private event: it transfers the call to the team.
03
01
The call comes in
On the usual number, at any hour, even during service.
02
The agent understands
Booking, question, group or event: it identifies the request.
03
It answers or books
It gives the information, or checks availability and books in OpenTable.
04
It hands over
When the request calls for it, it transfers the call to the team.
“Most impressive: everything was set up and running in less than two weeks, and we didn’t have to change our phone number.”
Thirty minutes to find where an agent would have an immediate impact on your operations.
Insurance firm · Quebec
What the agent does
Consulting agency · France
What the agent does